Frequently Asked Questions
How can I track my Order?What forms of payment do you accept online?
What are your shipping costs and delivery schedule?
Do you ship to P.O Boxes, APO/AP addresses, non-continental US or Internationally?
How do I return an item?
What are your privacy and security policies?
How do I contact someone at BayPerfumes?
How do I participate in promotions?
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Order Confirmation Emails
Immediately after you have successfully placed your order on one of our websites, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.
Shipment Confirmation Emails
You can track the status of your order by clicking the link below "Track your order" on your BayPerfumes Shipment Confirmation email.
Canceling & Modifying Orders
Orders eligible for full refund, including S&H, if cancelled prior to order fulfillment. We do not bill our customers for their order until after the Order has processed. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. Once the merchandise is returned to our company, we will issue a refund. For more information on returns, please visit our Return Policy. -
What forms of payment do you accept online?
Credit Cards
We currently accept Visa, Master Card, Discover and American Express for online order payments.
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What are your shipping costs and delivery schedule?
Our websites offer free standard shipping on all merchandise orders over $85 and over (excluding taxes) within the United States, United States Territories.
For shipments totaling less than $85, please see our shipping costs below:
Shipping MethodProcessingEstimated ArrivalShipping ChargesStandard Ground - U.S. Regular2-7 business days$4.75Expedited - U.S. Priority2-4 business days$5.75*Next Day Air- U.S. only Rush1 business days$29.992nd Day Air - U.S. only Rush2-3 business days$19.99Standard Ground - Canada Regular6-10 business days$19.99*International Standard Regular5-12 business days$29.99 + $1.99 per additional itemAPO/FPO, US territories Regular5-12 business days$9.99* Shipping charges to Canada do not include brokerage charges, duties, and taxes. - *We cannot offer Rush Shipping to Canada at this time.
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Do you ship to P.O Boxes, APO/AP addresses, non-continental US or Internationally?
P.O. Boxes & APO Addresses
At this time Standard shipping is available for APO, FPO or P.O. Box addresses.
Non-Continental US
We currently ship to Hawaii and Alaska.
International
At this time we can ship to any international locations . Follow the instructions below:
1. Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24 hours.
2. Securely package up the unused item(s) you wish to return or exchange in the original packaging to ship your product. Fill out the approved RMA form that has been emailed or provided to you and include it with your return. 3. We recommend that you obtain a delivery confirmation number and insure your returned package. We are not responsible for packages that are lost or damaged in transit to our warehouse.
4. You need to send the item back prepaid by you within 4 week of receiving it.
5. Write your RMA number on the outside of the shipping box.
6. Mail your return to:
BayPerfumes.com c/o Returns Department
3684 Wyndham Drive
Fremont, CA 94536
Please include packing slip or minimum order information, Order Number, Bill to Information, and Reason for Return. We do suggest that you copy all returned paperwork and utilize a traceable return shipping option.
All credits will be applied to the original form of payment. For credit card purchases please allow 1 billing cycle for credit to appear on your billing statement. If the original form of payment was a check, you will be refunded by check mailed to you within 30 days.
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What are your privacy and security policies?
You can view our privacy and security policies here.
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How do I contact someone at BayPerfumes?
Please visit our Contact Us page to connect with a BayPerfumes representative.
How do I participate in sampling and/or promotions?
Occasionally our websites will offer promotions through e-mails and advertisements. You will always receive free shipping on merchandise orders over $85.
Please note that excessive misuse of promotions and codes may result in order or item cancellation.
BayPerfumes may restrict redemption to one per client.
Coupon Codes
To redeem a Coupon Code (also known as a promotional code) enter the code while looking at your Shopping Bag. In your Shopping Bag enter your code in the "Coupon Code" area. Push the "Apply" button to see the coupon code added to your Shopping Bag. Please remember to enter the coupon code exactly the same way you received it (Caps or non-caps) otherwise your coupon will not be applied to your order. To remove a coupon code simply press on the right of the code in your Shopping Bag.
Free Samples
On occasion our websites may offer Free Samples with any purchase. These could be added automatically to your Shopping Bag or coupon generated. Please see the terms and restrictions of the specific offer for more details.
